Privacy Policy

1. Who We Are

Belgg Hosting provides hosting services through belgg.net.

This Privacy Policy applies to our website, client area, billing system, hosting panel, support channels, and related services.

2. Data We Collect

We may collect the following types of personal data:

• Account information, such as your name, username, email address, password hash, and account settings.
• Billing information, such as invoices, payment status, billing address, tax information, and transaction references.
• Service information, such as server name, service ID, plan, resources, usage, IP addresses, ports, and configuration metadata.
• Support information, such as tickets, emails, messages, attachments, and communication history.
• Security information, such as login logs, IP addresses, browser details, device information, abuse reports, and fraud-prevention signals.
• Technical logs, such as panel activity, server events, error logs, network events, and system monitoring data.
• Customer content, such as files, worlds, plugins, mods, configurations, databases, and other data uploaded to your service.

3. Data We Do Not Intentionally Collect

Belgg Hosting does not intentionally request sensitive personal data such as identity documents, health information, political opinions, religious beliefs, biometric data, or similar information.

You should not send us sensitive personal data unless we specifically request it and there is a valid legal, security, or abuse-prevention reason to do so.

Payment card details are processed by our payment providers. Belgg Hosting does not intentionally store full card numbers or full payment credentials on its own systems.

4. How We Use Your Data

We use personal data to:

• Create and manage customer accounts.
• Provide, operate, renew, suspend, or terminate services.
• Process orders, invoices, payments, refunds, and account credit.
• Provide customer support.
• Monitor service performance and platform stability.
• Detect, prevent, and investigate abuse, fraud, malware, attacks, and security incidents.
• Enforce our Terms of Service, Fair Use Policy, and other applicable policies.
• Comply with legal, tax, accounting, and regulatory obligations.
• Improve our services, systems, website, and customer experience.

5. Legal Basis for Processing

We process personal data only when we have a valid legal basis to do so.

Depending on the situation, we may process your data because it is necessary to provide the service you ordered, comply with legal obligations, protect our legitimate interests, prevent abuse, maintain security, or because you gave us consent.

Our legitimate interests include operating a secure hosting platform, preventing fraud, protecting infrastructure, handling support requests, enforcing our policies, and improving our services.

6. Payment Processing

Payments may be processed by third-party payment providers such as Stripe, PayPal, cryptocurrency payment providers, or other payment systems made available at checkout.

These providers may process payment information directly under their own privacy policies and legal obligations.

Belgg Hosting receives only the information needed to confirm payment, manage invoices, handle refunds, prevent fraud, and keep accounting records.

7. Service Data and Customer Content

When you use our hosting services, you may upload or generate content such as worlds, files, plugins, mods, configurations, databases, and logs.

You remain responsible for the content you upload, host, install, or execute on your service.

Belgg Hosting does not actively review all customer content. However, we may access, inspect, copy, preserve, restrict, or remove customer content when needed to provide support, fix technical issues, maintain security, investigate abuse, comply with law, or enforce our policies.

8. Cookies and Similar Technologies

Belgg Hosting uses cookies and similar technologies to operate the website, keep users logged in, secure accounts, remember preferences, process orders, manage sessions, and protect the platform against fraud, abuse, and unauthorized access.

Some cookies are necessary for the website, client area, billing system, and hosting panel to work correctly. Disabling these cookies may break login, checkout, account management, or other core features.

Where required by law, non-essential cookies are only used with your consent.

You can control or delete cookies through your browser settings, but some parts of the service may not function properly without necessary cookies.

9. Sharing Data with Third Parties

We may share personal data with trusted third parties when needed to operate our services.

These may include:

• Payment processors.
• Billing and client-area software providers.
• Hosting, infrastructure, network, and DDoS protection providers.
• Email and support system providers.
• Security, anti-fraud, monitoring, and abuse-prevention providers.
• Professional advisers, legal authorities, regulators, or courts where legally required.

We do not sell your personal data.

10. International Transfers

Some service providers may process data outside your country or outside the European Economic Area.

Where required, Belgg Hosting relies on appropriate safeguards, contractual protections, adequacy decisions, or other legal mechanisms for international data transfers.

11. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Account, billing, invoice, tax, and transaction records may be kept for as long as required by law.

Service data may be deleted after cancellation, suspension, termination, or non-payment. Backups, if available, may remain for a limited time before being overwritten or deleted.

Security, abuse, and fraud-prevention records may be kept for longer where needed to protect Belgg Hosting, other customers, or third parties.

12. Security

We use reasonable technical and organisational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system is completely secure. You are responsible for keeping your account credentials secure, using strong passwords, protecting your email account, and managing access to your services.

13. Your Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, object to, or request a copy of your personal data.

You may also have the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with a data protection authority.

To exercise your rights, contact us using the contact details at the end of this Privacy Policy. We may need to verify your identity before processing your request.

We will respond to valid requests within the time required by applicable law.

14. Children and Minors

Our services are not intended to be purchased by users who are not legally able to enter into a contract or pay for services without proper permission.

If you are under the age of majority in your country, you may only use our services with permission from a parent or legal guardian.

If we believe an account was created or used without proper authorization, we may suspend or terminate it.

15. Abuse Reports and Legal Requests

If we receive abuse reports, copyright complaints, security notices, law enforcement requests, or other legal requests, we may process personal data to investigate and respond.

We may preserve or disclose information where we believe it is legally required, necessary to protect our services, or needed to prevent harm, fraud, abuse, or security incidents.

16. Changes to This Privacy Policy

Belgg Hosting may update this Privacy Policy at any time.

When changes are important, we will try to notify users through the website, client area, email, Discord, or another available channel.

Continuing to use our services after changes take effect means you acknowledge the updated Privacy Policy.

17. Contact

For privacy questions or data protection requests: support@belgg.net

For abuse reports or security issues: abuse@belgg.net